Shipping Policy Updates

Last updated: 2026-01-15

SHIPPING POLICY

1) Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

2) Shipping Methods (from South Korea)
We ship internationally from South Korea.

• Standard Shipping: Tracked postal shipping by Korea Post (or an equivalent tracked postal service).
• Express Shipping: EMS or DHL (or an equivalent express courier service).

Available options may vary by destination, season, carrier constraints, and restricted-item rules.

3) Delivery Availability
We ship to many countries worldwide. However, shipping options may be limited or unavailable for certain destinations, remote areas, or certain address types (e.g., PO Boxes or military addresses) depending on the carrier and local delivery conditions.

4) Estimated Delivery Time (Estimate Only)
The timeframes below are conservative estimates to account for customs and carrier variability.
Most shipments arrive sooner, but delivery may take longer in some cases.

Estimated delivery time starts from the ship-out date (not the order date).

• Standard Shipping: typically 3–18 business days
• Express Shipping: typically 2–10 business days

Delivery times are estimates only and may vary due to customs clearance, local carrier delays, weather, peak seasons, or operational disruptions.

5) Tracking
A tracking number will be provided once your order ships.
Customers are responsible for monitoring tracking and contacting the local carrier when required.

6) Duties, Taxes & Customs (DAP – Delivered At Place)
International orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country.

• These charges are NOT included in the product price or shipping fee.
• The customer (importer/recipient) is solely responsible for paying all customs-related charges.
• If duties/taxes are unpaid, refused, missed (including missed customs notices), or the parcel is unclaimed/returned, the order is NOT eligible for cancellation or refund.

For smoother customs clearance, we may recommend splitting high-value orders (e.g., over USD 300) depending on destination-country practices.

7) Customs Delays, Seizures, Restricted Items
Customs clearance times vary by country and are beyond our control.
We are not responsible for delays, confiscation, disposal, or non-delivery caused by customs authorities due to local regulations or restricted items.

8) Address Accuracy
Customers are responsible for providing a complete and accurate shipping address (including unit/apartment number and correct postal code).

• Orders shipped to incorrect, incomplete, or undeliverable addresses are not eligible for refund.
• If a package is returned due to address error, re-shipping fees will be charged to the customer.
• In some cases, returned parcels may be abandoned or disposed of under carrier/customs rules; such cases are not refundable.

9) Address Changes After Payment 
For payment security and fraud prevention, we ship only to the address provided at checkout (and shown on the payment transaction details).
If you need to change the address, please request cancellation (if not shipped) and place a new order.

10) Claims: Damaged / Incorrect Item Only
We accept claims ONLY for damaged items or incorrect items shipped by us.

• You must contact us within 3 days of delivery.
• Required proof: clear photos of the outer box, shipping label, and the item(s) received (and damage details if applicable).
• We may offer a replacement, partial refund, or store credit depending on the case and evidence.

Non-delivered parcels: a refund or replacement is available only if the carrier officially confirms the shipment as “Lost” after investigation.

Packages marked as “Delivered” by the carrier are considered successfully delivered.
Loss or theft after delivery (e.g., porch theft) is not covered.

11) Partial Shipments
Orders may be shipped separately depending on item availability or logistics conditions.

12) Chargebacks & Payment Disputes 
We may submit carrier tracking records, shipping labels, and delivery confirmation (where available) as part of dispute or chargeback resolution.

13) Contact
For shipping-related inquiries, please contact:
customer@holiholic.com