Privacy policy

Last updated: May 2025

This Privacy Policy describes how holiholic.com ("Site", "we", "us") collects, uses, and discloses your personal information when you visit or make a purchase from the Site. By using this Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Device Information

We automatically collect information about your device when you visit the Site, including your browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with the Site. This data is collected via cookies, log files, web beacons, tags, and pixels, and is shared with our platform provider Shopify.

Order Information

When you place an order, we collect your name, billing and shipping address, payment information, email address, and phone number. This is used to process your order, arrange shipping, send invoices and order confirmations, screen for fraud, and communicate with you about your purchase.

Customer Support Information

When you contact us for support, we collect your name, contact details, and any information you provide related to your inquiry.

Minors

This Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately at customer@holiholic.com to request deletion.

How We Use Your Information

• Process and fulfill your orders
• Arrange shipping and provide tracking information
• Send order confirmations and invoices
• Communicate with you about your orders or inquiries
• Screen for potential fraud or risk
• Send marketing communications where you have consented
• Improve and optimize our Site and services

Sharing Your Information

We share your personal information with trusted third-party service providers:

• Shopify — our e-commerce platform. See Shopify's Privacy Policy.
• Google Analytics — to understand how customers use the Site. Opt out at tools.google.com/dlpage/gaoptout.
• Facebook / Meta — to serve relevant ads and improve customer experience.

We may also disclose your information when required by law or to protect our rights.

Behavioural Advertising

You can opt out of targeted advertising through:

• Facebook Ads Settings
• Google Ads Settings
• Bing Ads Settings
• Digital Advertising Alliance Opt-Out Portal

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your personal information under the following lawful bases:

• Your consent
• Performance of a contract between you and the Site
• Compliance with legal obligations
• Our legitimate interests, which do not override your fundamental rights and freedoms

Data Retention

When you place an order, we retain your personal information for our records unless and until you request deletion. To request erasure, please contact us at customer@holiholic.com.

Your Rights

GDPR (EEA Residents)

You have the right to access, port, correct, update, or request erasure of your personal information. Your data may be processed in Ireland before being transferred outside Europe. See Shopify's GDPR Whitepaper.

CCPA (California Residents)

You have the Right to Know, the right to port, correct, update, or request erasure of your personal information. You may also designate an authorized agent to submit these requests on your behalf.

To exercise any of these rights, please contact us at customer@holiholic.com.

Cookies

We use functional, performance, advertising, and analytics cookies to improve your browsing experience. You can manage cookies through your browser settings, though doing so may affect Site functionality. For more information, visit allaboutcookies.org.

Essential Cookies

_ab, _secure_session_id, cart, cart_sig, checkout_token, secure_customer_sig, storefront_digest — used for site navigation, shopping cart, checkout, and customer login.

Analytics Cookies

_tracking_consent, _landing_page, _s, _shopify_s, _shopify_y, _shopify_sa_p, _shopify_sa_t — used for Shopify analytics, tracking landing pages, and marketing referrals.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any updates on this page with a revised date.

Contact Us
For privacy-related questions, contact us at customer@holiholic.com

Bellkim Co., Ltd.
7F-765, 38, Seolleung-ro 86-gil, Gangnam-gu, Seoul 06197, South Korea

If you are not satisfied with our response, you may contact the Personal Information Protection Commission of Korea.