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FAQs – HOLIHOLIC
Below FAQ are some common questions of our customers before purchasing, if you have other questions, please just send it to here
Shipping cost is calculated by weight and differs depending on the shipping method and destination country.
At Holihoic, to guarantee you the best price we usually work with a zero inventory system. It means that we do not hold the stock of all the items available on the website and we order them directly from the brands. This way we can offer you a wide range of products without charging you for the storage fees! The limit of this method is that sometimes we are notified by the supplier that the item is out of stock after you placed your order. When this happens, we immediately cancel the item and refund you the full amount of the sold out product. We will ship out the rest of your order and if your purchase amount falls under the free shipping amount, we will never ask you to pay for the shipping fees. If we cancel more than 50% of your order, you can choose to cancel the rest of your order and we will refund you to your original amount of payment. If you ordered only one item and it is out of stock, we will contact you and you can choose between a full refund or you can select a new item of more or less $5 USD difference.
Typically, Holiholic only accepts cancellations of any type under the following conditions. You requested for cancellation within 24 hours of making the payment and the order status is still “unfulfillment”. More than 50% of your order has been notified to be out of stock If you wish to cancel your order before it is sent out, please contact our customer service.
Only for Defected and Incorrect items. For those cases, please drop us an email (customer@holiholic.com) with the following details within 3 days after you receive the product. : 1. Your order number 2. The matter of the issue (e.g. incorrect/defective item) 3. The serial number found on the product tag or product packaging 4. Pictures or videos, whichever applicable returned items must be in their original packaging. Incomplete returns may be refused or disregarded. returned items must be arrived in Holiholic warehouse within 14days after you get the return authorization. Holiholic is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us.
Exchanges are only available for size and/or color of the same style. For those cases, please drop us an email (customer@holiholic.com) with the following details within 3 days after you receive the product. : 1. Your order number 2. The matter of the issue 3. The serial number found on the product tag or product packaging Exchanging for a different product is strictly not allowed Returned items must be in their original packaging. Incomplete returns may be refused or disregarded. Returned items must be arrived in Holiholic warehouse within 14days after you get the return authorization. Holiholic is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us. Customers are required to pay the shipping costs for the return and exchange (including cross-border shipping charges). If the exchange item is out of stock, we will exchange the item with holiholic credit.
There are two ways to refund on holiholic.com 1. Holiholic Credit: If you accept Holiholic credit as a refund , we are going to put Holiholic points in your account. Holiholic credit will be added 1.5 USD more than the product amount. 2. Other: We are going to refund the product amount by Eximbay. Please , let us know which refund process you prefer .
Holiholic currently accepts various Credit Cards, Debit Cards, Visa, MasterCard, JCB, and American Express for all orders.
If you pay using your credit card directly on our website, your credit card will be charged upon approval of the total order amount. Prior to approval, your order is in the "Verification" or "On Hold" stage, during which you will not be charged. After approval, your credit card will be charged and the order will enter the "Processing" stage. If you use a third-party payment platform, e.g., PayPal, your credit card may be charged at order placement or another time.
Generally we need preparation time (lead time), which usually takes 3-7 business days from the time we receive your order. It will ship out soon and you will receive tracking numbers to track your package. The lead time can be different depending on product availability.
Yes, all of the shipping have tracking numbers. we email you the tracking number after sending out the order.
Every order is normally shipped out within 2- 7 business days from the time of receiving the order.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment by clicking on the tracking link provided in the confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping courier's website. Or you can also track your package by searching your order from My Account page in Orders tab.
"We are unable to ship to countries that are not included in the shipping options currently. Due to the issues regarding COVID-19, there has been a temporary stop of shipment for some countries. For the detail, Please check our shipping policy page."
"Holiholic offers different shipping method depends on destination country. We are keeping updates the shipping rates, availability, and methods of each country. Please check our shipping table for more details. https://holiholic.com/blogs/notice/shipping-policy-updates-mar-2022"
"In case of the wrong shipping information input by customer, we cannot expect whether the local courier can recover the parcel. So we recommend contacting the courier company in person. Also, if your order has been lost or the local courier cannot recover the order, it is impossible to refund or resend new products."
Yes. You can pay by paypal only with your credit card information.
"All the packages delivered internationally go through the customs, where they decide the custom duties (tariffs) on your package. This process may take up to 7 days and we do not have control over it. Customers are held accountable for any custom duties and we do not compensate you for any extra expense for any custom duties. * Customers are fully responsible for any of customs related issues - Customs Taxes, service fee, administration fee, warehousing fee etc. - Please note that original shipping cost & return shipping fee might be bigger than your original payment amount , in that case there would be no refund for the returned package. "
This VAT rate is for reference only as the standard VAT rate. The actual tax rate may different from the standard VAT rate. Your parcel may be subjected to the customs of your country when it arrives. And the customs clearance tax is the recipient’s responsibility. Orders returned due to failing/refusing to pay customs clearance tax are not subjected to refunds/exchanges.
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