[{"title":"What is HOLIHOLIC Rewards?","content":"

HOLIHOLIC Rewards lets you earn store credit through eligible purchases and activities, then use it toward future purchases.

"},{"title":"How do I join?","content":"Eligible purchases earn store credit, including guest orders. No separate rewards enrollment is required. Sign in with the same email used for your order to view and use your credit. Newsletter subscription is optional and gives you $1 in store credit plus 10% off your first order. Signing in alone does not subscribe you to marketing emails."},{"title":"How do I earn store credit?","content":"Earn 0.5%–3% back in store credit on eligible purchases based on your VIP tier, including guest orders. Purchase credit is awarded after your order ships. Newsletter subscriptions, eligible reviews, birthdays and qualifying referrals offer additional credit under their own reward conditions. There is no separate credit reward for creating an account."},{"title":"When will my purchase rewards appear?","content":"

Purchase rewards are added after your order ships. Once awarded, they’ll appear in your store credit balance and reward history.

"},{"title":"How do I use my store credit?","content":"Sign in with the same email you used to subscribe or place your order, then select “Apply store credit” in the payment section at checkout. You can also use Shop Pay. Your credit currency must match your checkout currency."},{"title":"Where can I see my balance and reward history?","content":"

"},{"title":"How do I receive my birthday reward?","content":"

Register your birthday at least 24 hours before your birthday to receive $5 in store credit. If you register too late, your reward will be available on your next birthday.

"},{"title":"How do referral rewards work?","content":"

Share your referral link with a friend. After your friend accepts the invitation and completes a qualifying purchase, you'll each earn $5 in store credit.

"},{"title":"Can I earn rewards more than once?","content":"

Some rewards can be earned repeatedly, while others are one-time offers. Each offer’s eligibility rules and earning limits apply.

"},{"title":"What happens to my rewards if I receive a refund?","content":"

Store credit earned from refunded purchases may be adjusted or deducted to reflect the refund.

"},{"title":"Does my store credit expire?","content":"

Standard store credit earned through HOLIHOLIC Rewards expires one year after it is issued. This includes the percentage back you earn on purchases as a VIP member.

Store credit awarded specifically as a referral reward is excluded from this standard one-year expiry rule. If a separate expiry date is specified for a reward, that date applies.

"}]

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