[{"title":"What is HOLIHOLIC Rewards?","content":"

HOLIHOLIC Rewards lets you earn store credit through eligible purchases and activities, then use it toward future purchases.

"},{"title":"How do I join?","content":"

Sign in to your customer account with your email. You’ll join HOLIHOLIC Rewards automatically. No separate enrollment is needed.

"},{"title":"How do I earn store credit?","content":"

Earn store credit through eligible purchases and activities such as signing up, subscribing to our newsletter, and referring friends. Each offer has its own reward conditions.

"},{"title":"When will my purchase rewards appear?","content":"

Purchase rewards are added after your order ships. Once awarded, they’ll appear in your store credit balance and reward history.

"},{"title":"How do I use my store credit?","content":"

Sign in before checkout, then select “Apply store credit” in the payment section. Your credit currency must match your checkout currency.

"},{"title":"Where can I see my balance and reward history?","content":"

"},{"title":"How do I receive my birthday reward?","content":"

Register your birthday at least 24 hours before your birthday to receive $5 in store credit. If you register too late, your reward will be available on your next birthday.

"},{"title":"How do referral rewards work?","content":"

Share your referral link with a friend. After your friend accepts the invitation and completes a qualifying purchase, you'll each earn $5 in store credit.

"},{"title":"Can I earn rewards more than once?","content":"

Some rewards can be earned repeatedly, while others are one-time offers. Each offer’s eligibility rules and earning limits apply.

"},{"title":"What happens to my rewards if I receive a refund?","content":"

Store credit earned from refunded purchases may be adjusted or deducted to reflect the refund.

"},{"title":"Does my store credit expire?","content":"

Standard store credit earned through HOLIHOLIC Rewards expires one year after it is issued. This includes the percentage back you earn on purchases as a VIP member.

Store credit awarded specifically as a referral reward is excluded from this standard one-year expiry rule. If a separate expiry date is specified for a reward, that date applies.

"}]

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