Shadow Palette #My Bear Collection

Shipping

• Ships from South Korea
• Orders processed and shipped within 1 to 5 business days
• Shipping cost calculated at checkout based on destination
• Tracking number provided for all orders
• Shipping delays communicated within 72 hours

Customs & Import Duties

• Customers are responsible for checking local customs regulations
• Orders exceeding customs threshold: we recommend splitting into two orders

Returns & Refunds

• Refunds for defective or incorrect items only
• Email us with order number, issue description, serial number, and photos
• Cross-border returns generally not accepted, special cases considered
• Items must be unused and in original packaging
• Return shipping costs paid by customer
• Approved refunds issued as store credit

Exchanges

• Direct exchanges are not available
• Return for refund and place a new order instead

Non-Returnable Items

• Beauty products / Earrings / e-Gift cards / Hosiery / Lingerie and shapewear / Underwear / Socks / Swimwear / Toiletries / Headphones and earphones

This list may be updated at any time. Please check before purchasing.