- Request the return through the online form above within 7 days after reception of the package (IMPORTANT: returns sent without filling the online form will not be processed)
- Provide your order number and list of items you will be returning on the online form. Make sure the products are eligible for return (check final sale items list below)
- Print and fill out the return forms (you will receive them by email after submitting your online form). If you did not receive the documents, please check your spam folder.br>
- Return the unwanted product(s) in their original condition, unworn, unwashed, free of stains with all original tags attached and in their original packaging*
- You are responsible for the return shipping charges. If you have a tracking number for the package, please let us know.
- We will refund you the returned item(s) with a Gift Card within 7 days after reception of the package at our distribution center.
*If one of these conditions is not respected, please contact our customer service before returning the product(s) and wait for our reply.
If we notice that there is an issue with the returned product(s) and you did not inform us beforehand, you will not be refunded for the said product.
DAMAGED/ WRONG ITEM(S) RETURN
Please contact our Customer Service Team before any action is made, along with evidential documents to show its defect.
To faster the process, please email us with your order number / the name of the product/pictures of the barcode(s) / pictures of the item where we can clearly see the issue.
An item can be deemed defective for one of the following reasons:
- Wrong item: you received another product, the wrong color option, or the wrong size
- Defective / damaged: the product is damaged or missing a part.
- Wrong info: the information displayed on the website regarding the product were incorrect when you placed the order
The claim will be accepted if:
1. The item is unworn and unwashed
2. Different than what was ordered (item, color, texture, quality or overall look)
3. Notified us within 7 days of receiving your package
4. Original tag(s), wrapping(s) or box(es) are intact.
Disclaimer: for claims regarding colors, please note that the colors can vary depending on the lighting during the photo shooting or on the settings of your screen.
Only obvious color differences will be accepted and will be left to the agent's appreciation.
For claims regarding sizing, only differences of over 3cm between the received clothes and the size chart will be accepted.
Non-refundable items include (but are not limited to):
(NO RETURNABLE, NO EXCEPTION)
All swimwear: facial masks, bikini bottoms, swimsuits, one-piece bikinis, leggings, underwear, panties, bras, undergarments, socks etc
Accessories: jewelry, earrings, rings, bracelets, eyewear, Hair Accessories.
Handmade or custom items, Items in the Life+ collection.
Colored lenses: contact lenses are a medical device and cannot be returned once you accepted the delivery
If you return one of the above items, the product will not be refunded after we receive it.
Holiholic.com reserves the right to refuse returns when the above conditions are not met.
Holiholic.com reserves the right to refuse products sent back without prior consultation.
If a certain item (same color and size), you have purchased has reduced in the price we will refund you the differing amount via a Holiholic Gift-Card.
Notice of the price difference must be made 7 days from the date of purchase and is only applicable for items purchased at original prices.
WE DO NOT OFFER PRICE MATCHING FOR:
- BLACK FRIDAY SALES
- FLASH SALES
- ORDERS THAT HAVE ALREADY BEEN SHIPPED
OUT OF STOCK REFUND
When a product you ordered is sold out, we refund the amount to your credit card and notify you via your registered e-mail address.
This means that your product is sold out and is no longer available for shipping.
If, after deducting the value of the sold-out product, your net purchase amount becomes less than the free shipping minimum requirement, you do not need to worry!
You will not be charged for shipping In the case that more than 50% of the number of products in your order is sold out, you may choose to cancel the entire order despite our cancellation policies.
Should this be the case, please email us within 2 business days of receiving the last sold-out notification email.
We want to make sure you receive the items you ordered as soon as possible, so if we do not hear back from you, we will go ahead and process the rest of your order as planned.
Please kindly understand after this time frame, the option to cancel the order will be no longer valid.